For iOS Devices (iPhone/iPad)

Step 1: Install APP​

Install an app from App Store like Car Scanner ELM OBD2 (free).

Step 2: Install Device

Plug in the device. Turn on car ignition.

Step 3: DON’T Connect Here

You should see VEEPEAK in Bluetooth menu of iPhone’s Settings. DO NOT connect “VEEPEAK” here! Bluetooth LE does not require regular Bluetooth pairing. No need to do anything here.

Step 4: Run APP

Start the app, make connection settings (see user manual) and connect. The app will make the Bluetooth connection.

For Android Phone/Tablet

Step 1: Install APP

Install an app from Play Store like Car Scanner ELM OBD2 (free).

Step 2: Install Device

Plug in the device. Turn on car ignition.

Step 3: Pair with VEEPEAK

Pair your phone with VEEPEAK using PIN 1234 in phone Bluetooth menu. Having problems pairing? Turn off Bluetooth and turn it back on to try again. VEEPEAK becomes previously connected device? No worries, it’s still connected.

Step 4: Run APP

Start the app, make connection settings (see user manual) and connect.

* If you have our OBD2 products, please let us know your vehicle information so we can better serve you.

In order to save you valuable time, we have already compiled a list of answers to the most frequently asked questions and troubleshooting tips.

Read More >>

With our simple return & replacement process, you can shop online worry-free. All Veepeak products come with a one-year hassle-free warranty. If your product turns out to fail during its warranty period, please contact us via the support page and let us know what we can do to help you. It may save you time to first troubleshoot issues by having a look at the product page FAQ or user manual before filing a warranty claim.

30-Day Money-Back Guarantee for Any Reason


If you are unhappy with any Veepeak product for any reason, request a full refund within 30 days after the date of delivery.

– Start the return process within 30 days of receiving your item.

– Include all original product inserts and accessories.


– Ship the product as soon as possible.
– For non-quality related returns, buyer is responsible for return shipping cost.
– We will refund the full sales price of the merchandise and return shipping if the return is a result of our error or defective product.
For purchases made directly through Veepeak’s Amazon stores, please contact amazon for refunds.

• Warranty Claims for Quality-Related Issues
All quality-related defects on Veepeak items are covered by a one-year warranty, starting from the date of purchase. Items will be replaced with a brand new one when available.
A replacement product assumes the remaining warranty of the original product delivery date.
The warranty does not cover items in the following situations:
Products without sufficient proof of purchase

– Items that have expired their warranty period

– Repairs through 3rd parties

– Damage from outside sources

– Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

– Purchases from unauthorized resellers
Please contact Customer Support if your item is beyond the warranty period.

• Extended 6-Month Warranty
Register on http://www.veepeak.com/support/ to get our extended 6-month warranty. It’s easy and free. Valid purchase information must be provided.

• How to Return an Item or Claim Your Warranty
To return an item or claim your warranty, please go to support page or contact our customer support at support@veepeak.com to get instructions.

Q: What countries do you ship to?
A: Please check the product page for detailed shipping information.

Q: How will my delivery be shipped?
A: USPS is usually used for US orders and DHL is used for Europe. For CA and AU, Amazon functions as our logistics partner to ship out Veepeak products. They will choose the carrier that they think works best for our customers. For other countries, please go to amazon.com to purchase. Amazon will handle all shipping inquiries and issues.

Q: How long does delivery take?
A: 2-4 business days for USPS, and 3-7 business days for DHL (longer if there is customs clearance process).

Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route.

Q: What do I need to do if I have not received my item after the estimated delivery date?
A: Please contact customer support at support@veepeak.com.