Q: What countries do you ship to?
A: Please check the product page for detailed shipping information.
Q: How will my delivery be shipped?
A: USPS is usually used for US orders and DHL is used for Europe. For CA and AU, Amazon functions as our logistics partner to ship out Veepeak products. They will choose the carrier that they think works best for our customers. For other countries, please go to amazon.com to purchase. Amazon will handle all shipping inquiries and issues.
Q: How long does delivery take?
A: 2-4 business days for USPS, and 3-7 business days for DHL (longer if there is customs clearance process).
Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route.
Q: What do I need to do if I have not received my item after the estimated delivery date?
A: Please contact customer support at firstname.lastname@example.org.