With our simple return & replacement process, you can shop online worry-free. All Veepeak products come with a one-year hassle-free warranty. If your product turns out to fail during its warranty period, please contact us via the support page and let us know what we can do to help you. It may save you time to first troubleshoot issues by having a look at the product page FAQ or user manual before filing a warranty claim.
If you are unhappy with any Veepeak product for any reason, request a full refund within 30 days after the date of delivery.
– Start the return process within 30 days of receiving your item.
– Include all original product inserts and accessories.
– Ship the product as soon as possible.
– For non-quality related returns, buyer is responsible for return shipping cost.
– We will refund the full sales price of the merchandise and return shipping if the return is a result of our error or defective product.
For purchases made directly through Veepeak’s Amazon stores, please contact amazon for refunds.
• Warranty Claims for Quality-Related Issues
All quality-related defects on Veepeak items are covered by a one-year warranty, starting from the date of purchase. Items will be replaced with a brand new one when available.
A replacement product assumes the remaining warranty of the original product delivery date.
The warranty does not cover items in the following situations:
Products without sufficient proof of purchase
– Items that have expired their warranty period
– Repairs through 3rd parties
– Damage from outside sources
– Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
– Purchases from unauthorized resellers
Please contact Customer Support if your item is beyond the warranty period.
• Extended 6-Month Warranty
Register on http://www.veepeak.com/support/ to get our extended 6-month warranty. It’s easy and free. Valid purchase information must be provided.
• How to Return an Item or Claim Your Warranty
To return an item or claim your warranty, please go to support page or contact our customer support at firstname.lastname@example.org to get instructions.